FAQ
SMARTRYDE can guarantee the dispatch by advance reservation system. However, the advance reservations within 2 days of service are not available.
For changing , up to one day before service date , it is changeable. For cancellation , it is free up to 3 days before service date, but you will be charged 100% if cancel within 2 days before service date.
Contact to emergency contact number described on voucher. It is available in Japanese, English and Chinese.
For airport terminal pickup, the first 60 minutes waiting after pickup-time is free. By providing us the flight number when you made booking, the driver can track the arrival time and adjust the pick-up time accordingly.
Contact to emergency contact number described on voucher. It is available in Japanese, English and Chinese.